How Rider handles your calls
What happens to the audio, the transcript and your accounts, which providers help process them, and what is not in place yet.
Invite-only right now. You get 10 free minutes when you join, no card.
Mind if an AI note-taker listens so I can focus on our call?
Streamed for transcription. Not saved by default.
Transcript, notes, objectives, suggestions shown, call details.
What happens to a call
Consent comes first
By default your first line asks whether the other person minds an AI note-taker, and Rider does not listen to them until you have asked. An optional automatic notice can play before the call connects.
If they object
The call goes on without suggestions. Rider keeps only the fact that they objected.
Audio
Audio of both sides streams to the transcription provider while the call is live. Rider does not save recordings by default.
What is kept
The transcript, the notes and objectives, the suggestions shown, and call details such as time, length and the number dialed. There is no time limit on how long records are kept yet.
Calendar
Only if you turn on Apple Calendar. During a call the app sends busy time blocks for the next two weeks, with no titles, attendees or locations. They are used for that call and not saved.
Payments
Card details go to Stripe and never reach Rider's servers.
Who helps process a call
- TwilioPlaces and connects calls, and streams call audio to Rider.
- DeepgramTurns call audio into text in real time. Also voices the AI that plays the other person on practice calls.
- AnthropicGenerates suggestions, notes and call reviews from the transcript.
- TypeSafeScores suggested replies.
- Supabase and Fly.ioAccounts, sign-in and the database, and the hosting of Rider's servers.
- Stripe, Apple and ExpoPayments for minutes, Sign in with Apple, push notifications, and on iPhone the speech recognition for practice calls.
What we commit to
- Rider does not sell personal information and does not use call content to advertise to anyone.
- Nothing is written to your calendar or your list without your tap. Each action is confirmed by you.
- Each provider receives only what it needs for its part of the call.
- You can turn off contact sync or the calendar at any time, and delete your account in the app.
Not in place yet
- No SOC 2 report or other independent audit.
- No retention period. Call records are kept with no time limit, and organizations cannot set one yet.
- We have not confirmed every provider's terms on model training, so Rider makes no claim about it.
- Rider is not a compliance tool. Recording and AI-disclosure laws vary by state and employer. You are responsible for getting the permission they require.
At a glance
- Audio saved by defaultNo
- Card details on Rider serversNone
- Privacy policyridercalls.com/privacy
- Questionssupport@ridercalls.com