Frequently asked questions
Short answers on consent, cost, calendars and what Rider does on a call.
What do I need to use Rider?
A phone and a browser, or the iPhone app. Use earbuds or speakerphone so the screen stays in view while you talk. Rider places the call, so there's no new number to set up.
Does the other person know?
Yes. Your first line asks if they mind an AI note-taker. Rider can't hear them until you've asked. If they object, Rider stops listening and deletes what it recorded, and your phone call carries on.
Where do the suggestions come from?
Your playbook and the call itself. The playbook holds your product, pricing, objections and competitors. Every number Rider suggests has to come from one of those. When it doesn't have a fact, it suggests a question or an honest "let me confirm and follow up".
What kinds of calls does it work for?
Any call with a goal: sales discovery, recruiting screens, real estate, follow-ups. You set the objectives before you dial, and the playbook tells Rider who each side is and what a good outcome looks like.
What does it cost?
Rider is invite-only right now. You get ten free minutes when you join, then add credit in any amount at 50¢ a minute. You're billed by the second while you're talking with someone. Dialing, ringing and voicemail are free, and credit lasts a year. See pricing.
Can my team share it?
Yes. Minutes, playbooks and call lists belong to your org, and everyone in it calls from the same balance. Owners and admins add minutes.
What happens after the call?
Rider keeps a review you can open from the app: the conversation, the move it suggested at each turn, the fixes it raised and the notes it kept. Billing stops the moment the call ends.
What happens when they agree to a next step?
Rider proposes the matching action on a card that shows what they said: a meeting on your calendar or a follow-up call on your list. You confirm each one, and nothing is written until you do. See Actions.
Which calendars does it work with?
Apple Calendar on your iPhone today. Google Calendar, CRM and text messages are not supported yet.
Does Rider save the recording?
Not by default. Audio streams to the transcription provider while the call is live. Rider keeps the transcript, notes and call details. Read how Rider handles your calls.