Rider
Privacy policy
Rider suggests what to say, live, on your sales calls. To do that it handles your account, your call lists and the audio and words of the calls you make. This page says what we collect, who helps us process it, and how you can delete it.
What we collect
- Account. The email address from Sign in with Apple (it can be Apple's private relay address) or from an email sign-in link, the first name and callback number you enter, and the organization you belong to and your role in it.
- Calls. While a call is live, the audio of both sides is sent to our transcription provider. We keep the transcript, the notes and objectives Rider tracked, the suggestions shown, and call details such as time, length and the number dialed.
- Call lists. The contacts you or your organization upload or import, such as names, phone numbers, addresses and notes.
- Phone contacts. Only if you turn on contact sync in the app and allow access to your contacts. Rider uploads each contact's name, company and phone numbers (not their notes, photos or addresses) to your account on our server. They are visible only to you, not to your teammates, and Rider never changes the contacts on your phone. We use them to show who you can call and, on a call you start, to tell Rider who you are speaking to.
- Calendar availability. Only if you turn on Apple Calendar in Extensions and allow access to your calendar. During a call the app reads when you are busy over the next two weeks and sends only those time blocks, with no titles, attendees or locations, so Rider can offer your open times. They are used for that call and not saved. When you confirm a meeting, your phone adds it to your calendar.
- Actions on a call. Meetings and follow-up calls Rider proposed during a call, and whether you confirmed, edited or dismissed them, are saved with the call. A confirmed follow-up call also appears on your Home screen with the contact's name, number and the reason for the call.
- Minutes and payments. Your minute balance and purchases. Card details go to Stripe and never reach our servers.
- Device. A push notification token if you allow notifications, and basic technical logs.
Who processes it
We use these providers to run Rider. Each receives only what it needs.
| Provider | What for |
|---|---|
| Twilio | Placing and connecting calls, and streaming call audio to us |
| Deepgram | Turning call audio into text in real time, and giving the AI that plays the other person a voice on practice calls |
| Anthropic | Generating suggestions, notes and call reviews from the transcript |
| TypeSafe | Scoring suggested replies |
| Supabase | Accounts, sign-in and our database |
| Fly.io | Hosting our servers |
| Stripe | Payments for minutes |
| Apple and Expo | Sign in with Apple, push notifications, and on iPhone the speech recognition that turns what you say on a practice call into text (Apple may process that audio on its servers) |
We do not sell personal information and we do not use call content to advertise to anyone.
Recording and consent
You decide who you call and are responsible for telling them and getting any permission the law requires where you and they are. Rider helps: by default your first line asks whether the other person minds an AI note-taker, and Rider does not listen to them until you have asked. An optional automatic notice plays before the call connects. If the person objects, Rider keeps only the fact that they objected.
How long we keep it
Account data and call records stay until you or your organization delete them, or until you delete your account. Organizations that use Rider decide how long their team's call records are kept.
Your choices
- Delete your account. In the app, open Profile and choose Delete account. This removes your sign-in, your personal calls, notes and minutes, and your device tokens. If you are the only owner of a team organization you must transfer ownership first. Records that belong to a team organization stay with that organization.
- Phone contacts. Turn off sync in Contacts at any time and choose whether to keep, hide or delete the contacts already uploaded, including their call history. Contacts removed from your phone are removed from Rider only after you confirm. You can also stop access in iOS Settings.
- Access or correct your data. Edit your name and callback number in Profile, or contact us for a copy of your data.
- Calendar. Turn Apple Calendar off in Extensions or in iOS Settings at any time. Meetings already added stay in your calendar.
- Notifications. Turn them off in iOS Settings at any time.
Children
Rider is for people who make business calls. It is not directed to children under 16.
Changes and contact
If this policy changes in a way that matters, we will update the date above and tell you in the app. Questions or requests: support@ridercalls.com.